Shipping & Delivery
At HAK KIM, we aim to keep shipping and delivery as cheap and fuss-free as possible. We understand that getting your items quickly is important to you, so we make every effort to process your order(s) as soon as we can.
For local production of order quantity at 100 units and above, free delivery will be provided for one location. As for quantity below 100 units, fret not, we have not forgotten about you! Depending on our delivery schedules, do check with our sales assistants if we will be passing by your location during your delivery period to enjoy free delivery as well! That being said, however, there should not be a fixed delivery date or timing to meet as delivery will be solely complimentary by goodwill of the company.
For international shipping rates, please kindly furnish us with the full details of your location so that you can enjoy the benefits of a reasonable quote using our corporate account with Fedex, Dpex, Toll Global Express or other shipping agents. If you have a preferred shipping agent you'd like to engage, do inform us as well. In this case, you will have to liaise with your agent correspondingly. Please note that our company is not responsible for any wire transfer fees or related charges.
Privacy & Security
HAK KIM will not sell, rent or give away any of your personal information without your consent to third parties for their marketing purposes. It is our overriding privacy principle that any personal information you provide to us is just that: personal and private.
You can browse our site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our server.
Information collected by Automated Means:
Personally Identifiable Information: Is information we collect that uniquely identifies you, the customer. This information may contain organization details, name, shipping address, email address, phone number, and prescription information, as well as other information you may choose to share while interacting with our site and online services.
Non-Personal Information: Anonymous information is information we collect that is not traceable to any individual person or computer. HAK KIM utilizes this data to analyze trends and understand customer needs while interacting on our site so that we can provide a better user experience. All of such practice is for our marketing purposes to cater the best and most suitable products to our customers.
Returns & Replacements
At HAK KIM, we want you to be satisfied with your purchase. Depending on the issue of the purchased goods, it will be advised at a case-to-case basis. Please note that our company is not responsible for any goods damage pertaining to long periods of storage or if the goods have already been used.
Placing an Order
Request for a quotation on our interface indicating the model number(s) you’re interested in. Based on your requirements for the order, state as many details as you can so that our sales assistants can quote you efficiently according to your needs.
List of things that should be included when ordering from local stocks:
- Model number(s)
- Quantity of order
- Color preference(s) of goods
- Optional: Imprint details (i.e. the number of colors, number of panels, number of logos)
- Optional: Delivery date
If you’re going for overseas indented goods, please kindly email directly to us at firstname.lastname@example.org or email@example.com to request for quotation. Our sales assistants will get back to within 1 business day. Please contact us directly at (+65) 6745 6248 / 6745 6852 if you have not received our reply within the given period.
List of things that should be included when ordering from overseas indented goods:
- Model number(s) / any specific modifications you’d like to make on the model chosen
- Quantity of order
- Color preference(s) of goods
- Imprint details (i.e. number of colors, number of panels, number of logos)
- Delivery date
- Optional: Umbrella layout design
Payment, Pricing & Promotions
Sample(s): Customers are required to pay a deposit amount of the sample(s) taken from our showroom. This amount needs to be paid in cash as we do not accept any NETS / Mastercard / Visa (or any other credit card payments). After reviewing the sample(s), they are fully refundable should products remain unused or undamaged. Please kindly note that invoice issued should be presented upon returning of sample(s).
Mass production: We appreciate your kind understanding that payment terms for first-time business partnerships are required to pay cash on delivery (C.O.D.), unless otherwise requested for larger organizations or government sectors. Please kindly email us for a request of bank details if you’re going for TT transfer or other bank transfers.
Acceptable payment methods (case-to-case basis)
- Cheque (No post-dated cheque)
- Inter-bank transfer / ATM transfer / TT transfer (or any bank transfer)